Information Service询问服务
Routine services日常服务 1. Please tell me the daily service hours of the dining room? 请你告诉我餐厅每天的服务时间，好吗？
Breakfast: 6:00—7:30 am; lunch: 11:-12:30 am; dinner: 6:30-7:30 pm.早饭早晨6:00-7:30；午饭上午11:00-12:30; 晚饭下午6:30-7:30。
2. When will the bar and café open? 酒吧和咖啡馆什么时间开放？
From 4:30 to 10:30 pm. 从下午4:30到晚上10:30。
3. And where can I have my laundry done? 脏衣服送到哪里去洗？
On the first floor.在一楼。
Place 地点询问 1. Excuse me, where can I buy the magazines? 劳驾，我到那可以买到杂志？
There is a shop on the ground floor. It sells all kinds of newspapers and magazines. 一楼有个商店，在哪可以买到各种报纸和杂志。
2. Where can I buy souvenirs, please? 请问那里可以买到纪念品？
There is a counter in our hotel selling all kinds of souvenirs. 在我们宾馆有个柜台出售各种各样的纪念品。
3. Excuse me, where is the restaurant? 劳驾，请问餐厅在哪？
We have Chinese restaurant and a western-style restaurant. Which one do you prefer? 我们有中餐和西餐厅，你愿意去哪个？
I’d like to try beef steak today.今天我想尝尝牛排。
Relaxation休闲 1. Is there a recreation centre nearby? 旅馆里有娱乐场所吗？
You can play billiards, table tennis, bridge, and go bowling.你可以去打打弹子球‘乒乓球’桥牌和保龄球。
2. Does the guest house offer any other service? 宾馆里还有哪些服务项目？
We have a barber shop, a laundry, a store, post and telegram services, a newspaper stand, a billiard, table tennis, video games and so on.我们有理发室、洗衣房、小卖铺、邮电服务、报刊架、子弹房、乒乓球和电子游戏等。
Situation Dialogue 情景对话
Dialogue A
A: Would you please tell me daily service hours of the dining room?
B: Certainly. 24 hours a day.
A: When will the bar and café open?
B: From 3:00 p.m. till midnight.
A: Does the guest house offer any other service?
B: Oh. We have a barber shop, a laundry, a store, post and telegram services, a newspaper stand, a billiard, table tennis, and so on.
A: Terrific!
B: You may have your shopping and amusements there.
A: Good. And where can I have my laundry done?
B: There’s a plastic bag in the bathroom. Just put your laundry in it. It will be picked up after I make the bed every morning. Here is the room key.
A: Do I keep the key?
B: A the service counter, there are attendants on duty all day. Please leave the key with the service counter when you go out.
A: Yes, I know. Thanks.
Dialogue B
A: Good evening. What can I do for you?
B: Good evening. I’m looking for a friend Zhang Jun. Could you tell me if he is in the hotel?
A: Zhang Jun? Just a minute, please. I’ll see if he is registered.
(A few minutes later)
A: Zhang Jun? There is a lot of guests whose name is Zhang Jun.
B: Zhang Jun from Shanghai. Isn’t he staying at this hotel?
A: Oh, yes, here’s his name Zhang Jun from Shanghai. He is in Room 302. Please wait a moment, let me phone him...He said he’s waiting for you in his room.
B: Thank you.